Service client Optimal

Pour garantir une qualité de service (QS) optimale, notre call center externalisé s’appuie sur un écosystème technologique avancé, en complément de nos agents humains. Nous intégrons des chatbots IA pour gérer instantanément les demandes courantes, des agents virtuels intelligents capables de comprendre le langage naturel et d’accompagner les utilisateurs dans leurs parcours, ainsi qu’un Système Vocal Interactif (SVI) performant pour orienter les appels avec précision. Nous utilisons également des outils d’analyse conversationnelle et de monitoring qualité pour évaluer en continu les performances et ajuster les interactions en temps réel. Cette synergie entre humains et technologies nous permet d’assurer une expérience client fluide, rapide et hautement personnalisée, 24h/24, 7j/7.

SERVICE MULTICANAL : ATTEIGNEZ LE SOMMET DU SERVICE CLIENT

Notre service client externalisé est entièrement multicanal : nous accompagnons vos clients par téléphone, email, formulaire de contact, chat en ligne et réseaux sociaux. Offrez leur une expérience fluide et réactive, quel que soit le canal de communication choisi.

Votre partenaire de croissance en télémarketing externalisé

Notre call center de télémarketing externe offre des solutions efficaces pour générer des leads, fidéliser vos clients et augmenter vos ventes. Nous devenons l’extension de votre équipe pour vous aider à atteindre vos objectifs rapidement et professionnellement.

Externalisation Efficace

Externalisez votre centre d’appels dans un environnement flexible et performant, adapté à vos besoins.

A laptop displaying a website with a search bar at the top and several categorized icons for different services. The laptop is positioned on a light-colored desk in an indoor setting, with the focus on the screen contents and some blurred background elements.
A laptop displaying a website with a search bar at the top and several categorized icons for different services. The laptop is positioned on a light-colored desk in an indoor setting, with the focus on the screen contents and some blurred background elements.
Coûts Maîtrisés

Bénéficiez d'équipes adaptées à vos pics d’activité tout en maîtrisant vos coûts d'exploitation.

Service Client Réactif

Profitez d'un service client réactif et de qualité, optimisé pour votre entreprise et vos clients.
A retail store interior featuring a wooden customer service desk with the logo of an eyewear company 'lenskart.com' prominently displayed. Several small stacks of product boxes and informational pamphlets are placed on the desk. Behind the desk, a wall with a wood panel design displays a large eyeglasses logo. The lighting is bright with recessed ceiling lights, and there are security cameras visible. On the floor, a few cardboard boxes are stacked to the side.
A retail store interior featuring a wooden customer service desk with the logo of an eyewear company 'lenskart.com' prominently displayed. Several small stacks of product boxes and informational pamphlets are placed on the desk. Behind the desk, a wall with a wood panel design displays a large eyeglasses logo. The lighting is bright with recessed ceiling lights, and there are security cameras visible. On the floor, a few cardboard boxes are stacked to the side.
Two people are interacting with a laptop on a white standing desk. The laptop screen displays a webpage related to social wall solutions for hashtag campaigns. The setting appears to be a modern office with several chairs, tables, and a large plant in the background. One person is wearing a colorful floral top and the other is in a dark t-shirt.
Two people are interacting with a laptop on a white standing desk. The laptop screen displays a webpage related to social wall solutions for hashtag campaigns. The setting appears to be a modern office with several chairs, tables, and a large plant in the background. One person is wearing a colorful floral top and the other is in a dark t-shirt.

Services Cloud

Optimisez vos coûts tout en garantissant un service client.

A wall display in a public service area with digital service sections. It features a large image of a smiling woman with glasses in the center, surrounded by digital screens and icons representing different electronic services. There are two orange kiosks with touch screens for self-service on the right side.
A wall display in a public service area with digital service sections. It features a large image of a smiling woman with glasses in the center, surrounded by digital screens and icons representing different electronic services. There are two orange kiosks with touch screens for self-service on the right side.
Centre d'appels

Externalisez votre service client avec flexibilité et performance.

A modern office environment with several people working at computer stations. Individuals are wearing headsets, indicating a call center setting. The workspace is divided by purple privacy screens and features large desktop monitors. A green plant adds a touch of nature to the otherwise clean and professional atmosphere. Natural light comes through the windows, enhancing the bright and focused work environment.
A modern office environment with several people working at computer stations. Individuals are wearing headsets, indicating a call center setting. The workspace is divided by purple privacy screens and features large desktop monitors. A green plant adds a touch of nature to the otherwise clean and professional atmosphere. Natural light comes through the windows, enhancing the bright and focused work environment.
Découvrir
A building with a prominent red and white sign labeled 'SERVICE' against a bright blue sky with some clouds. The structure has a modern, industrial appearance with sleek lines and a clean design. A light fixture is visible on the wall.
A building with a prominent red and white sign labeled 'SERVICE' against a bright blue sky with some clouds. The structure has a modern, industrial appearance with sleek lines and a clean design. A light fixture is visible on the wall.
A digital rendering depicting a tall, metallic server rack positioned centrally on a platform. The server appears to have multiple blue-lit slots. Surrounding the rack, there are several stacks of cylindrical objects resembling databases or storage units, all set against a dark background.
A digital rendering depicting a tall, metallic server rack positioned centrally on a platform. The server appears to have multiple blue-lit slots. Surrounding the rack, there are several stacks of cylindrical objects resembling databases or storage units, all set against a dark background.
Équipe adaptée

Des équipes pour vos pics d'activité à moindre coût.

Explorer

Grâce à Cloud Call Center France, nous avons optimisé nos coûts tout en maintenant un service client de qualité. Une solution flexible et performante !

Sophie L.

A large room filled with many people seated at long tables, working on computers. The room is brightly lit with overhead lights and decorated with colorful walls, predominantly green and yellow. The setting appears to be a busy office or call center, with a modern suspended ceiling and some hanging decor.
A large room filled with many people seated at long tables, working on computers. The room is brightly lit with overhead lights and decorated with colorful walls, predominantly green and yellow. The setting appears to be a busy office or call center, with a modern suspended ceiling and some hanging decor.

★★★★★

Service

Optimisez vos coûts avec un service client performant.

Qualité

Flexibilité

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